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suretyCAM 2GIG Alarm.com vs ADT Pulse vs Vivint

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suretyCAM 2GIG Alarm.com vs ADT Pulse vs Vivint

A recent review at Maximum PC compares the differences between ADT Pulse, FrontPoint Security and Vivint – three well known security alarm and home automation systems that offer similar features to suretyCAM’s 2GIG Alarm.com system. In this article we’ll compare ADT Pulse and Vivint to suretyCAM and show why suretyCAM gives you a better security and home automation system at a better value.

The comparison chart shows suretyCAM vs ADT Pulse vs Vivint in both features and pricing. The pricing is based on similar systems with 1 control panel, 3 door/window contacts, 2 wireless cameras, 1 smoke detector, 1 thermostat, 1 plug-in lamp module and 1 door lock.

suretyCAM
$348
ADT Pulse
$1,599
Vivint.
$348
Monthly Monitoring Fee $68.99 / month
Contract Length 42 months
iPhone, iPad, Android, Blackberry
Crash & Smash Protection
Instant Notifications
Home Automation
Z-Wave Lights and Thermostats
Z-Wave Doors Locks
LCD Touch Screen
Camera Motion Detection
Outdoor Cameras Available -
High Definition Cameras Available -
Door Frame Reinforcement Available -
Window Reinforcement Available -
Integrated Car Alarm Available -

The ADT Pulse system does not include a door lock because ADT does not support door locks.

ADT Pulse

Alarm.com was introduced in 2000 as the first remotely accessible home security alarm service. ADT Pulse was introduced 10 years later, in 2010, in an attempt to compete with the hugely successful remote interactive services from Alarm.com. Pulse is a security alarm with a 7″ LCD touch screen, all the usual security alarm sensors and Z-Wave control of lights and thermostats. It does not support controlling Z-Wave door locks. Pulse does not come with a wireless GSM communicator to report alarm signals via the cell phone towers which stops burglars from defeating your alarm system by cutting your land line telephone. A GSM backup module can be purchased in addition but it’s not cheap, ADT charges $300 for it.

The best way to defeat a home security alarm is to kick in the front door and immediately find the main security alarm panel during the 30 or 45 seconds while the system is waiting for you to enter your code to disarm, and destroy the alarm system before it calls out to the police. suretyCAM’s Alarm.com service has a feature called crash and smash protection which is able to detect this type of attack and call the police anyway, ADT Pulse does not have this capability.

ADT Pulse has security cameras just like suretyCAM but the ADT cameras do not support motion detection like suretyCAM’s cameras do. suretyCAM also offers high definition security cameras while ADT Pulse is limited to the picture quality of standard definition television.

A major difference between ADT Pulse and suretyCAM Alarm.com is the smart phone app and website for interacting with the system remotely. Alarm.com’s site has been honed and improved over the past 11 years while ADT’s interactive capabilities are less refined and more rudimentary, meaning it takes you more work to get things done when using your ADT Pulse system than it does with suretyCAM’s Alarm.com system.

Vivint

Vivint was originally known as APX Alarm. Earlier this year they changed their name to Vivint (which means live intelligently) to reflect their push into the home automation market. Vivint is known for it’s summer sales program in which is sends college kids around doing door to door sales during summer break.

The technology Vivint uses is identical to the technology used by suretyCAM. Alarm.com provides the Internet remote control and 2GIG makes the equipment, although Vivint rebrands the 2GIG equipment so it looks like their own. Both suretyCAM and Vivint are far ahead of ADT Pulse in terms of technology. Some differences between suretyCAM and Vivint are

  • When you deal with suretyCAM you’re dealing with a trained security engineer, when you deal with with Vivint you’re usually dealing with a college student who will be back in class in a few months and not thinking about your security at all.
  • suretyCAM’s D Fence helps protect you with a lot more than just an alarm system, such as door/window reinforcement and integrated car alarms. Vivint is limited to home alarms and home automation.
  • suretyCAM is headquartered right here in Columbus Ohio so you get a local company with with top notch customer service who is far more motivated to keep you happy.

The Maximum PC article says Vivint has become the company to beat. I think suretyCAM has them beat.

In conclusion, ADT Pulse is advertised the most, offers the least functional technology and costs the most. Vivint sells door to door better than anyone, has better technology than ADT Pulse and costs slightly less. suretyCAM is your own local security company right here in Columbus Ohio, offers the best technology and costs the least. That’s what I call a great value!



Ryan Boder

About the Author:

Ryan Boder founded suretyCAM with a single goal – to shake up the security industry and show customers that it can be done differently, that it can be done better. The security industry needs a shot in the arm. Ryan brings a fresh perspective that is based on common sense as well as advanced engineering. His background as a software, electrical and computer engineer developing top secret military systems has given him the ideal technical foundation on which to build the next generation of security and automation services. suretyCAM is not a sales organization, it is a security engineering firm owned and managed by engineers. Our mission is to help you protect yourself by providing you with the tools and the knowledge to do so. Ryan’s experience in home security includes designing and installing custom security systems for the high-end residences of the rich and famous. Millionaires and even billionaires have trusted Ryan to design their home security systems and now he’s applying those same concepts to your home. Receiving a B.S. degree in Electrical and Computer Engineering, from Carnegie Mellon University and a M.S. degree in Computer Engineering, from Ohio State University, Ryan’s work has been featured in the United States Army and Navy systems as well as Israeli, French, South Korean and Italian defense systems. Ryan’s areas of expertise are security and automation systems, the cohesive integration of heterogeneous devices, QoS in wireless networks, instrumentation radar and motion control, distributed system design, real-time operating systems, reliable embedded systems, discrete event simulators, Internet and web based software, and project management. Contact Ryan at Ryan.Boder@suretyCAM.com or 855-787-3891 x 500.

Discussion

  1. Bryce  November 20, 2011

    You advertise that Vivint’t Home-Automation package is $348, but it’s actually only $99 to install. I’m assuming you put $348 since that’s the cost of your system to install, so you wanted to make sure you had the “edge” over Vivint.

    Your system is great and has stand-alone features that set you apart, but it costs $249 more to install. Also, Vivint’s includes a motion detector or glass break detector, which your system does not include at no cost.

    In my honest opinion, I’d rather get Vivints system but that’s because I’m very familiar with the system in my home, and it’s top-notch quality. I’m sure yours is great too, just don’t say Vivint’s is $348… They’ve never posted any price for a customer that high.

    (reply)
    • Ryan Boder
      Ryan Boder  November 20, 2011

      Hi Bryce, the prices I showed come from the Maximum PC article referred to at the beginning of this post. Look at the Vivint page of that article and scroll down to the bottom where it compares features and shows pricing. If you think the pricing in that article is incorrect then talk to Maximum PC. Of course I know otherwise because I have a stack of Vivint quotes in my office that our customers have given us when they decided to purchase from us and the Vivint quotes were always quite a bit higher than ours.

      By the way, are you the Bryce from Vivint Security that called me back in August posing as an interested customer?

      (reply)
  2. John  March 1, 2012

    If I already have a Vivint system, is there anything you can do for me when my contract is up to switch over to you and save money?

    (reply)
    • Ryan Boder
      Ryan Boder  March 8, 2012

      Hi John,

      Yes when your Vivint contract is up you can switch to suretyCAM and save money. Let us know a couple months before you contract is up.

      Best Regards,
      Ryan

      (reply)
  3. Chad  March 25, 2012

    Ryan,

    As a consumer I appriciate you as a business owner hosting a blog where end user’s can dialog with you. I am ignorent about alarms and survalnce systems. I research them but most of the info comes from the manufactures and not from installers user’s and system profesionals. So I have a few questions.

    Do you offer services in CA or only in OH? How does an end user know that there homes security wont or cant be hacked? Allowing someone to view there home and them on there own system? Lastly, my interest would be to have the software and hardware kept in the home, so that once a contract is up I would have the ability to shop the monitering service around to the best company with the best service and price. Or just continue to self monitor.

    The last question is really the biggest one I have. Having control over my system allows me to self monitor or shop around for the best service after the initial contract is up. What are my options in that regaurd as it pertains to yoru products and services.

    Respectfully,

    Chad
    Saugus, CA

    (reply)
    • Ryan Boder
      Ryan Boder  April 1, 2012

      Hi Chad,

      While it’s theoretically possible for your Alarm.com account to be compromised, it is extremely unlikely if you simply adhere to common sense security measures. There are 2 ways to hack into your account – (1) Steal your Alarm.com password and (2) Defeat Alarm.com’s own security features. To prevent (1), when using Alarm.com you should not give anyone your password, let anyone see you enter your password or log into your Alarm.com account on any untrusted computers or phones. It’s Alarm.com’s job to prevent (2) and they take that job very seriously, you don’t have to worry about Alarm.com’s security any more than you do your bank website’s security.

      We offer our DIY service in CA and everywhere in the US. Our DIY service is month to month so you are not under any long term contract in the first place, therefore you can cancel at any time and shop the monitoring service around whenever you like. You are never locked into a long term contract.

      When you say self monitoring, it depends what you mean by that. You can’t monitor an Alarm.com system without an Alarm.com account and you will always have to pay a monthly fee for that. You cannot “self monitor” to completely avoid a monthly fee. You can, however, opt out of our central station monitoring and self monitor with your Alarm.com account. Some customers do that but I don’t recommend it. Our central station monitoring is provided for free when you have your Alarm.com account with us so you don’t save any money by opting out. The central station monitoring service is an important part of the system to make sure your alarm is responded to even when you aren’t available to answer your phone and to help you prevent false alarms.

      We offer DIY service in CA but we only do full service installations in CA when the customer pays for our travel time and expenses which naturally limits it to very large jobs such as high-end residential or commercial installations.

      Best Regards,
      Ryan

      (reply)
    • Milagros  June 14, 2012

      I was wondering about the surecity to ADT pulse. Could someone not install a keystroke log (through a virus or something else) and effectively have control over your whole house, if there is a surecity code needed for disarm? If no disarm code is needed what would happen if my phone was stolen, could not the thieves then have access to my house effectively bypassing this state of the art home control / surecity system?

      (reply)
      • Ryan Boder
        Ryan Boder  June 14, 2012

        It’s highly unlikely but yes it’s possible. When using remote control on your security system you have to be responsible about which computers you log in from. I wouldn’t log into my home alarm from an unknown computer that might have a keystroke logger. I log in from my laptop and my phone, both of which are password protected.

        (reply)
  4. hiit  April 7, 2012

    Do you have a Facebook fan page for your site?
    Ron

    (reply)
  5. Corey  May 28, 2012

    I have Vivint’s home monitoring system with everything you have listed plus door and window sensors, motion, fire, glass break sensors and 2 remotes along with the apps for my iPhone and iPad. My brother and 4 of my neighbors all have the same system and we only paid $99 to start and $68.99/month. I also have friends that work for Vivint. I’ve never heard of anyone paying $348 to start up with Vivint.

    (reply)
  6. jose  June 10, 2012

    hi id like to said something to securitycam. i have vivint i live in hawaai and they proved me. security system . also solar power. to my house do you have somenthing like that and i have energy managment. to save. money. on my power bill controled by the termostat and the door locks even they charge me. 99 dls activation fee and 68.99. even the equipment. its no cost. and the solar system i dont paid anything. that’ s why i love vivint even when the hurricane cut’s the power i still have power thanks. vivint for the solar panels

    (reply)
    • Ryan Boder
      Ryan Boder  June 13, 2012

      Hi Jose, I like Vivint too, aside from some of their sales practices they are a respectable company. We love taking over their accounts!

      (reply)
      • Jim Boe  July 28, 2012

        Ryan, you don’t take over any Vivint accounts… ADT yes, but not Vivint.

        (reply)
        • Ryan Boder
          Ryan Boder  July 29, 2012

          Jim, how could you possibly think you know where our customers come from? Are you assuming that because they just changed the company name from APX to Vivint in Feb 2011 and Vivint uses a 42 month contract that it’s not possible for us to take over Vivint accounts yet? First of all, we have accounts where Vivint signed the contract and did the install on the same day but then the customer found us organically and cancelled with Vivint during the 3-day right of recension period making Vivint rip out their equipment as required by law in Ohio. Ohio law makes it difficult for door knocking, same day install companies to operate. Secondly, we have customers that switched to us from APX, which I count as a Vivint takeover because Vivint and APX are the same company.

          (reply)
        • Chris N  June 15, 2013

          Yes he does…he took over my Vivint,

          (reply)
  7. Slavo  June 27, 2012

    I called vivit after friend of mine told me how happy he is with them. System installed 2 days later, all I paid was $99 activation fee, they even gave me more sensor (doors and windows glassbreak) than package advertise for free to close the deal. Thank you vivint!!

    (reply)
    • Ryan Boder
      Ryan Boder  July 26, 2012

      Hi Slavo, I’m glad you’re happy with Vivint. The 2GIG Alarm.com system is excellent! I much prefer it over the alternatives – ADT Pulse and Honeywell Total Connect. What is your favorite feature of your 2GIG Alarm.com system?

      (reply)
      • Yousra  August 30, 2012

        I completly agree! I got my alarm sestym for a number of reasons and, 2 years later, I’m still loving it (peace of mind!). I’ve inadvertently opened my windows/doors while my alarm was on and was really impressed with Vivint’s response time. Family members have their security provided by another company and the response time is awful (think of a break-in in a store. They waited 50 minutes before dispatching the police because they were unable to reach the owners!!). Needless to say they will be switching over

        (reply)
        • Ryan Boder
          Ryan Boder  October 21, 2012

          Hi Yousra,

          Vivint does have a great response time and so does suretyCAM. It’s amazing how slow some of the traditional central stations are!

          Best Regards,
          Ryan

          (reply)
  8. guy newman  July 1, 2012

    how do your systems differ from pinnacle security’s qualsis android based alarm system with the image sensor?

    (reply)
    • Ryan Boder
      Ryan Boder  July 26, 2012

      Hi Guy, If you’re referring to alarm equipment differences, Pinnacle uses Interlogix (GE) equipment whereas we typically use 2GIG equipment although in some cases we use Interlogix when it’s a better fit. We think in terms of solutions, not just products. We both use the same Alarm.com interactive service. If you’re asking how our company differs from Pinnacle, we have better security engineers designing our solutions, a better central station and better customer service. We also provide non-alarm related security products to complete the suretyCAM D-Fence, unlike Pinnacle which only provides alarms.

      http://suretycam.com/d-fence/

      (reply)
  9. Slavo  July 10, 2012

    Looks like Ryan is speechless ?? :-)

    (reply)
    • Ryan Boder
      Ryan Boder  July 26, 2012

      Hi Slavo, never speechless, but I do get very busy running this company and sometimes have to put checking for new comments on a blog article from last year on the back burner. Please keep reading and keep commenting, we always appreciate your feedback. Best Regards, Ryan

      (reply)
  10. Chris  July 13, 2012

    Ryan,
    I have the Vivint system and couldn’t be happier. Their service has been rated the best buy in two categories according to consumers digest. Who does your monitoring because they do theirs and are currently the second largest in the whole nation. Their offerings are phenomenal and the installation and salesman were great. Quick knocking a company that sends reps door to door that are supposedly all “college students”. My rep had an MBA from Utah and was doing that full time yr round. It looks like you make a lot of claims to make your company look good when in reality the numbers speak for themselves. Be humble about your offerings it might get you further quicker.

    -happy Vivint customer!!
    C

    (reply)
    • Ryan Boder
      Ryan Boder  July 26, 2012

      Hi Chris, we are a smaller monitoring company than Vivint and mainly provide service in the state of Ohio. By what measure is Vivint the second largest central station in the nation? By any measure I can think of ADT, Monotronics, CMS and COPS are all larger. Vivint is probably the fastest growing but hasn’t been around long enough to be the largest. I could be wrong though, things change fast in this industry. Do you feel largest == highest quality? I don’t. The customers we have taken from Vivint certainly don’t either. Maybe the customers Vivint has taken from us do?… nope because there aren’t any ;) Did your rep tell you why Vivint changed their name from APX? I’ll give you a hint… it wasn’t because they wanted to leverage their great reputation. I appreciate your advice but I prefer honest and assertive over humble and out of business. Best Regards, Ryan

      (reply)
  11. Guy Newman  July 14, 2012

    Hey Ryan I was legitimately asking you a comparison on your company vs pinnacle which is another leader in home security. It just leaves a bad taste, so to speak, that you ignore a potential custimer.

    (reply)
    • Ryan Boder
      Ryan Boder  July 26, 2012

      Hi Guy, sorry for the delayed response. I did not mean to ignore a potential customer. What city are you in?

      (reply)
    • Matthew  August 30, 2012

      I am a relativel new coemutsr and according to the paper work I have, the Go Control panel is what I have in my home. However, we have recently had weather watches covering our area. Does your system only alert us to an actual tonrnado sighting in our area? And, if so, how small or large would the area be?So far, I am very happy with the sytem. I had a few problems in the beginning with my medical alert necklace . I needed to shorten the ribbon because when I was reading my book kept setting off the alarm. After calling for assistance we worked out the problem very nicely.

      (reply)
      • Ryan Boder
        Ryan Boder  October 21, 2012

        Matthew,

        The system notifies you whenever the national weather services issues an alert.

        Best Regards,
        Ryan

        (reply)
  12. guy newman  July 28, 2012

    i live in columbus, OH

    (reply)
    • Ryan Boder
      Ryan Boder  July 29, 2012

      If you’ll still consider working with us despite me missing your comment in this post, we’ll be happy to help. Please call 855-787-3891 to set up a free home assessment.

      (reply)
      • Farid  August 29, 2012

        Compared to what your cable, internet or cell phone bills? ADT is the least exspneive service you get for the most value and investment you have. No one thinks twice about paying $100+ for a dumb cell phone but to protect your family and home (castle) you think it’s too high??????

        (reply)
        • Ryan Boder
          Ryan Boder  October 21, 2012

          Farid,

          I agree that a home security system is is the least exspneive service you get for the most value and investment you have. I disagree that ADT is the best value. Try suretyCAM instead ;)

          Best Regards,
          Ryan

          (reply)
  13. Jb Russell  November 24, 2012

    Hello I originally bought a system from vivint but don’t get me wrong they are a good company until you cancell there services. Since I live in St Louis they didn’t remove there equipment, they also have a clause in there contract that says you have 36 hours to cancel there services, the problem is that when you call to cancel they don’t show your account for three days, so you can’t get it deactivated. If a company like Surtey Cam turn your services back on you must buy another GSM chip because Vivant will not release there chip even if you bought there system out right. There excuse is that they have all legal rights to the chip but not to the system.

    (reply)
    • Ryan Boder
      Ryan Boder  November 24, 2012

      Hi JB, Thanks for the information. We appreciate your business! Best Regards, Ryan

      (reply)
  14. Chris N  May 24, 2013

    Wow.

    As an ex Vivint customer who recently switched monitoring, I thought I would put in my 2 cents.

    I spent near $1,000 for my 2GIG system, I have a 30+ point system. For those who spent only $99 for a handful of sensors, you have a cut rate/fairly useless system with insufficient coverage/protection for the most part.

    That being said, Vivint has Customer Service reps that are lacking in the basic operation of the 2GIG panel/programming aspects.

    For those who are die hard Vivint fans, wait till you try to cancel/opt out of auto contract renewal. There is a reason Vivint has been sued by multiple States and why their Utah BBB page displays thousands of registered complaints

    SuretyCAM doesn’t try to lock you out of your panel’s programming, they don’t try to screw you on auto 1yr contract renewals, and their Monitoring Central Station is CSAA 5 Diamond rated.

    If you have a 2GIG/Vivint system, and want to change monitoring, it can be done rather easily-even if Vivint has enabled lockout. Here is how: http://rive0108.hubpages.com/hub/Vunerability-in-Vivint-formally-APX-Alarm-Systems

    (reply)

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